Usmooth professional tools come with a 12-month limited warranty against manufacturer defects.
Our irons and dryers are covered under warranty against manufacturer defect only. Neglect in safety, regular maintenance, and improper usage of usmooth Professional Tools will void all warranty claims. Warranty does not cover physical damage caused by misuse or mishandling by the user, normal wear and tear, wrapping of cord around the tool, dropping the unit, product build-up or scratches, broken housing or loose plates, using the wrong voltage, improper cleaning and upkeep, unauthorized modifications, tampering, or attachments.
Troubleshooting your tool:
If you are having trouble with your tool, please review the common errors below before contacting usmooth.
Blinking Lights or Flashing Error Codes:
If your iron is blinking or flashing an error code you may have received a defective iron and should contact us at customercare@usmooth.com. Some common error codes include ErL, ErH, Er0, Er2.
Iron pulling hair:
usmooth chose titanium plates over ceramic plates when designing our flat irons to ensure superior performance. If you are experiencing “pulling” or “snagging” during use, please access the following techniques.
•Is your section of hair too thick or wide?
•Are you squeezing the plates too tight?
It’s important to section hair based on texture and density. Thick and/or dense hair will require thinner sections. As always, we recommend using a heat protectant and referring to our temperature guide for optimal results.
Dryer:
If your blow dryer doesn’t turn on or produces a clicking sound, please unplug and try another outlet. If it the issue continues, please contact us at customercare@usmooth.com.
Please fill out the form below and include a photo/video of your product before returning your tool.
