Professional Tool Use
Use Protective Products
Before blow drying or ironing your hair, it is imperative to apply products with thermal protection. If you consistently use heat tools for daily styling, you will also need moisture replenishing products in your regimen, especially if you color or chemically treat your hair
Adjust Your Temperature
Start with the lowest setting your thermal tool has and only raise the temperature if you're not achieving your desired results. It is important to consider the texture and condition of your hair when choosing a temperature setting.
Below is a general guideline of where you may want to set the temperature according to your hair type.
Please note: hair texture is typically finer around your hairline.
Thick/Coarse/Curly Hair (360˙ - 450˙F)
Normal/Medium/Wavy Hair (320˙ - 360˙F)
Thin/Fine Hair (below 320˙F)
Style With Care
Use moderate and consistent pressure when styling with thermal tools. It is not necessary to apply excessive pressure to achieve results. Staying in constant motion while drying, smoothing, or curling will help prevent thermal damage.
Extend the life of your flat iron
Clean Flat Iron Regularly
To ensure your iron will pass smoothly through your hair, keep it clean. To clean your flat iron, pour a small amount of rubbing alcohol on a soft cloth and wipe the plates while it is still warm (not hot, but warm). The alcohol will soften buildup on your iron so you can wipe it off. It’s best to clean your flat iron after each use.
Style Clean Hair
Whether you are smoothing, waving, or curling with your iron, one basic, but important tip is to make sure you are using quality, professional products. Many over the counter products contain ingredients that cannot only build up on your hair, but can bake onto the hair strand when heated causing hair to be dull and lifeless.
Having a regular up-keep schedule for your hair and your iron will keep your hair healthier and extend the life of your tool.
Warranty Information
Usmooth professional tools come with a 12-month limited warranty against manufacturer defects. Register your tool online here within 30 days of purchase or mail in the registration card included in the box to validate your warranty.
Our irons and dryers are covered under warranty against manufacturer defect only. Neglect in safety, regular maintenance, and improper usage of usmooth Professional Tools, including but not limited to those listed below will void all warranty claims.
Warranty does not cover:
- Physical damage caused by misuse or mishandling by the user
- Normal wear and tear
- Wrapping cord around iron or dryer
- Dropping the unit
- Product build-up or scratches
- Broken housing or loose plates
- Using the wrong voltage
- If the filter is not properly cleaned on dryers
- Unauthorized modifications, tampering or attachments
Troubleshooting Your Tool:
If you are having trouble with your tool, please review the common errors below before contacting usmooth.
Blinking Lights or flashing error Codes:
If your iron is blinking or flashing an error code you may have received a defective iron and should contact us at customercare@usmooth.com.
COMMON ERROR CODES:
- ErL - NTC Open Circuit
- ErH - NTC Short Circuit
- Er0 - No Heat
- Er2 - Function Error
Iron Pulling Hair:
usmooth chose titanium plates over ceramic plates when designing our flat irons to ensure superior performance. If you are experiencing “pulling” or “snagging” during use, please access the following techniques.
- Is your section of hair too thick or wide?
- Are you squeezing the plates too tight?
It’s important to section hair based on texture and density. Thick and/or dense hair will require thinner sections. As always, we recommend using a heat protectant and referring to our temperature guide for optimal results.
Dryer:
If your blow dryer doesn’t turn on or produces a clicking sound, please unplug and try another outlet. If it the issue continues, please contact us at customercare@usmooth.com.
Before returning your tool, please email customercare@usmooth.com and include an explanation and photo/video of your product or submit a warranty claim here.
Purchases made through Amazon or Ebay will fall under their return policy. If it is less than 12-months, the warranty can be honored but you must provide invoice and serial number, and send in the defective iron for testing.
