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Frequently Asked Questions

WHAT IS YOUR PRIVACY POLICY?

usmooth is strongly committed to protecting your privacy. This Privacy Policy discloses how we collect, use, and share information we gather about you on our usmooth e-commerce website and the choices you have regarding our use of and your ability to correct the information. This Privacy Policy applies exclusively to this usmooth website and does not include third party applications or link you may willingly choose to download. We hope that this disclosure will enhance your experience on the Internet and reinforce the trust that you place on products and services received from us.


WHAT IS YOUR RETURN POLICY?

We offer returns within 30 days of the purchase date for a full refund. Products must be returned in new condition only. Sale and promotional items are non-refundable. Please allow up to 7 business days for your return to be processed.

Instructions for making a return:

  1. Before returning your product, please submit a return request to hello@usmooth.com including an explanation and photo/video of your product. Once approved, you may move on to step number 2.
  2. Package the product(s) securely so it arrives in new condition
  3. Include original receipt of purchase, reason for the return, and all original packaging
  4. Address your package to the address below
  5. Ship your item(s) through a traceable shipping method such as UPS or USPS (include delivery confirmation for your protection) to: usmooth,1520 E Evergreen St., Springfield, Missouri 65803. You will be notified via email when your exchange has been received. After processing, you will be notified when your item(s) ship.
  6. Send an email to hello@usmooth.com that you are submitting a return.

DOES MY USMOOTH TOOL COME WITH A WARRANTY?

Absolutely! Your new usmooth professional tool comes with a 12-month limited warranty against manufacturer defects. Simply complete and return the included warranty card or register your tools online here within 30 days of purchase. Purchases made through Amazon or Ebay do not come with a warranty. Before returning your tool, please submit a warranty request to hello@usmooth.com including an explanation and photo/video of your product.


I NO LONGER WANT TO RECEIVE INFORMATION ABOUT USMOOTH. HOW CAN I BE REMOVED FROM THE MAILING LIST?

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at hello@usmooth.com.

 


GENERAL DISCLAIMER

Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. usmooth has the right to end or modify any promotion at any time. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.